Versus Tech Test FAQ

Gears 5 Versus Tech Test Status

KNOWN ISSUES

[UPDATE: July 21 – 10:20am PT] We recently released another server-side update targeting matchmaking reliability and decreasing wait times. Our initial data indicates major improvements. We’ll keep you apprised of any other updates as the team continues their work.


Want to give feedback or report or a bug? Please use the following destinations listed below.

Gameplay Feedback: ForumsReddit

Bug Reports: ForumsReddit

Thank you for your continued reports and patience. Our Technical Test is designed to provide a large scale launch scenario that will help us deliver the best possible experience when the full game releases this September.


FAQ Contents

General Information

PC FAQ

Before You Play

Troubleshooting

Error Code Support

Gameplay FAQ

Other Information

General Information

What is the Gears 5 Tech Test?

The Technical Test is a small in-development slice of our Versus offering in Gears 5 that will run across two focused test periods this July.

What’s in the Gears 5 Tech Test?

For Gears 5’s Technical Test, we’re bringing three distinct modes across two brand new multiplayer maps – District and Training Grounds – to play throughout both test periods:

Arcade: A new approachable, frenetic Versus experience.

Escalation: The pinnacle objective mode of Gears is back and better than ever.

King of the Hill: Capture the hill, enjoy the carnage.

In addition, you’ll also get to try out two new features of Gears 5:

Bootcamp: Practice your skills and learn new mechanics in our new training mode.

Tour Of Duty: Experience a mini Tour of Duty, where you’ll complete Medals to unlock exclusive Tester Weapon Skins to take into Gears 5. Complete Challenges and earn enough stars to unlock the exclusive Tester Banner to showcase in Gears 5.

When will the Gears 5 Tech Test be available?

The Gears 5 Tech Test is now available for pre-download. The download is ~10GB.

The first Technical Test period will run from July 19th at 10am PDT until July 22nd at 10am PDT.

The second Technical Test period will run from July 26th at 10am PDT until July 29th at 10am PDT.

During Test periods, our goal is to test our servers handling an influx of players ahead of launch day. Gears 5 has an access queue system in place to protect server stability as much as possible – please be aware you may encounter some queuing as you start to play.

Between test periods, the Tech Test will remain available for download but servers will be offline.

How do I participate and install the Gears 5 Tech Test?

The Tech Test is open to anyone who pre-orders from a participating retailer or has an active Xbox Game Pass or Xbox Game Pass Ultimate subscription. Pre-order or subscribe to Xbox Game Pass any time before the end of the Tech Test to gain access. Note: as the Tech Test is online multiplayer, an Xbox Live Gold or Xbox Game Pass Ultimate membership will be required to play.

Xbox One

For Xbox Game Pass Ultimate or Xbox Game Pass subscribers, access is included in your membership.

You can now pre-download the Tech Test from the Game Pass Library as you would with any other game on Game Pass.

You can also access the Technical Test by pre-ordering digitally via the Xbox Store and downloading it here, or by redeeming a code provided when pre-ordering a physical copy at participating retailers. See below for a list of participating retailers.

Windows 10 PC

For Xbox Game Pass Ultimate or Xbox Game Pass for PC subscribers, access is included in your membership.

You can also access the Technical Test by pre-ordering digitally via the Windows Store. Search for ‘Gears 5’ in the Windows Store to download the Tech Test ready for the weekend.

If you are not running Windows 10 version 1903, you will need to update before you’ll be able to download the game. Please click here for more details.

For players on Windows 10 PC, check out the PC Requirements section to for minimum and recommended specs.

Why a Technical Test?

This Technical Test allows us to stress test our servers over two focused Test Periods to ensure the best possible experience when large volumes of players rush in at launch.

For our PC fans, it gives us a critical opportunity to get the game onto PCs with unique combinations of hardware and software at scale. If any unforeseen issues arise, it gives us the opportunity ahead of launch to identify and address any issues ahead of release.

And of course, getting the Tech Test into your hands means we can gather your valuable feedback on each of the three modes to inform our development as we march towards launch day and beyond.

Is the Tech Test cross-platform?

Yes, but console players can toggle this On/Off for Ranked matches. You can find this by going opening the menu and selecting Options > Matchmaking > Ranked Crossplay.

Can I stream or create content from Tech Test?

Absolutely!

PC FAQ: Before You Play

Game Requirements

Minimum Spec (AMD)

  • Min OS: Windows 10 May 2019 Update
  • CPU: AMD FX-6000 Series
  • GPU: AMD Radeon R9 280 or RX 560
  • VRAM: 2GB
  • RAM: 6GB
  • HDD: 15GB

Minimum Spec (Nvidia)

  • Min OS: Windows 10 May 2019 Update
  • CPU: Intel i3 Skylake
  • GPU: Nvidia GTX 760 or GTX 1050
  • VRAM: 2GB
  • RAM: 6GB
  • HDD: 15GB

Recommended Spec (AMD)

  • Min OS: Windows 10 May 2019 Update
  • CPU: AMD Ryzen 3
  • GPU: AMD Radeon RX 570 or RX 5700
  • VRAM: 4GB
  • RAM: 8GB
  • HDD: 15GB

Recommended Spec (Nvidia)

  • Windows 10 May 2019 Update
  • Intel i5 Skylake
  • Nvidia GTX 970 or GTX 1660 Ti
  • VRAM: 4GB
  • RAM: 8GB
  • HDD: 15GB

Ideal Spec (AMD)

  • Windows 10 May 2019 Update
  • AMD Ryzen 7
  • AMD Radeon VII
  • VRAM: 8GB
  • RAM: 16GB
  • HDD: 15GB + SSD

Ideal Spec (Nvidia)

  • Windows 10 May 2019 Update
  • Intel i7 Skylake
  • Nvidia GTX 2080
  • VRAM: 8GB
  • RAM: 16GB
  • HDD: 15GB + SSD

Recommended Drivers

Download and install the latest drivers for your graphics card:

  • AMD – 19.7.1 or greater
  • NVIDIA Driver Version 431.36 or greater

Which version of Windows do I need to be on?

Make sure you are on Windows 10 May 2019 Update in order to play. To see whether you’re running this version on you PC:

  • Go to Start, enter About your PC, and then select About your PC
  • Look for Edition to see if your running Winows 10
  • Look for Version under Windows specification to se if you are running the May 2019 (version 1903)

If you are not running Windows 10 version 1903, you will need to update before you’ll be able to download the game. This can be done by going to the Windows Update: FAQ page.

Check this page for more information on how to find out if a game will work on your Windows device

Updating your Audio Driver

To update your audio driver:

  1. Go to Start
  2. Enter Device Manager, and then select Device Manager
  3. Select the arrow next to Sound, video and game controllers to expand it
  4. Right-click (or press and hold) your sound card, then select Properties
  5. Select the Driver tab, and then select Update Driver

PC FAQ – Troubleshooting

My Audio is choppy/distorted/static.

If audio is choppy/distorted while playing the game please try the following to troubleshoot the issue:

  • If you have a headset plugged into a controller on PC, this is a known issue. We recommend directly plugging the headset into the PC and not the controller
  • There is also a known issue when playing the game with a sample rate of 44.1 kHz. We recommend changing the sample rate to 48 kHz.
  1. Open the Sound Settings window and then left click on “Sound Control Panel” to open a new window
  2. In the new “Sound” Window left click on the current audio device.
  3. Left click on Properties to open up the “Speaker Properties” window
  4. In the new window, left click on the “Advanced” tab
  5. Left click on the dropdown and select “16 bit, 48000 Hz (DVD Quality)
  6. Left click on the “Apply” button to finish the selection.
  7. Close the windows and enjoy the game!

My Razer Chroma devices are strobing

This is a known issue on older drivers for Chroma devices. Please update to the latest drivers to fix the issue.

  1. Go to Start, enter Razer Synapse, and then select Razer Synapse
  2. Left click on the gear icon in the top right corner
  3. Navigate to the about tab
  4. Click on “Check For Updates”
  5. This will open “Razer Central”, click install on Razer Synapse
  6. Once completed close the programs and enjoy the game!

Mouse sensitivity does not feel as smooth as I expect

If your mouse does not feel as smooth as you expect, adjust the in game sensitivity to 0 and increase the mouse DPI instead.

Error Code Support

Your Graphics Card Is Below Minimum Spec

You get the following error code when you try to play Gears 5 on Windows:

GW500

This means that the graphics card in your Windows device does not meet the minimum requirements. Your graphics card must support DirectX 12 (Feature Level 11).

GW504

This means that your graphics card was detected to be below the minimum spec for Gears 5.

Solution

Upgrade your graphics card to meet the minimum requirements to play the game and try again. We recommend the following graphics cards:

AMD Radeon RX 570 or AMD Radeon RX 5700
NVIDIA GeForce GTX 970 or NVIDIA GeForce GTX 1660 Ti

You can continue to play the game, but performance may not be optimal.

Your Graphics Card is Incompatible With The Game

You get the following error code when you try to play Gears 5 on Windows:

GW501

This means that the graphics card driver installed on your Windows device has known compatibility problems.

Solution

Visit the website for your graphics card manufacturer and update to the latest driver.

Your Video Card Has Stopped Responding

You get one of the following error codes when you play Gears 5 on Windows:

GW502

This means that the graphics card in your Windows device has stopped responding and was reset by the operating system.

GW503

This means that a graphics card was not detected.

Solutions

Your graphics card may be in an unstable state. Try rebooting your Windows device.

Visit the website for your graphics card manufacturer and update to the latest driver. If you are on the latest driver, try reducing your visual settings.

Your Graphics Card Doesn’t Have Enough VRAM

You get the following error code when you try to play Gears 5 on Windows:

GW510

This means that your graphics card was detected to have less than 2GB of video memory.

Solution

We recommend that your graphics card have at least 2GB of video memory. You can continue to play the game with less video memory, but quality and performance may be affected.

Your System Doesn’t Have Enough RAM

You get the following error code when you try to play Gears 5 on Windows:

GW511

This means that your Windows device was detected to have less than 6GB of system memory.

Solution

We recommend that your Windows device have at least 6GB of system memory installed.

Your System Is Low On RAM

You get one of the following error codes when you try to play Gears 5 on Windows:

GW512

This means that your Windows device does not have enough free memory available to run the game.

GW513

This means that your Windows device is out of memory.

Solutions

  • We recommend that your Windows device have at least 6GB of system memory free. Try closing other programs to free up memory.
  • Ensure your graphics card and Windows device meet the minimum memory requirements.
  • We recommend that your graphics card have at least 2GB of video memory.
  • Reducing “Scaled Resolution” in the in-game settings and closing other running programs may help free up memory.

Gameplay FAQ

Can I group with other players?

The Tech Test will allow you to group up with other players similar to Gears with one exception: Arcade. As it is meant to be a casual drop-in type mode, Arcade will allow solo players and groups of two and three in the Tech Test.

How do I earn rewards?

There are four rewards for Testers to earn in the Gears 5 Tech Test:

  • Tester Banner: Complete active Tour objectives to earn Stars. Earn ten Stars to rank up and unlock the banner.
  • Tester Lancer: Win five matches of either Arcade Quickplay or Escalation
  • Tester Snub: Play ten matches of either Arcade Quickplay or Escalation
  • Tester Gnasher: Win fifteen matches of either Arcade Quickplay or Escalation

These rewards can be earned at any point during both of the Tech Test periods. All four rewards can be equipped in the Tech Test and will follow you to Gears 5.

What is Arcade?

What is Escalation?

Why Did I Get Timed Out?

The Tech Test will time out after a player has been idle for approximately 5 minutes in the menu without starting to matchmake. This allows us to ensure that as many active players as possible are participating in the test.

Additional Information

Xbox Game Pass subscriptions

Access to the Tech Test is provided to Xbox Game Pass and Xbox Game Pass Ultimate subscribers. As an active subscription is required, you will lose access to the Tech Test if your subscription expires during the Tech Test.

Physical Pre-Order Tech Test Access

These are the participating retailers who will supply 5×5 codes to access the Technical Test. Please contact your local retailer for further support on acquiring your code. If your retailer of choice is currently not listed, please enquire directly with them for more information.

United States

  • Amazon
  • Best Buy
  • Walmart

Mexico

  • Amazon
  • Best Buy
  • Claners
  • Game Planet
  • Gamers
  • Walmart

United Kingdom / Ireland

  • Amazon
  • GAME
  • Gamestop
  • Smyths Toys

Canada

  • Amazon.ca
  • Best Buy
  • The Source

France

  • FNAC

DACH

  • Amazon
  • Media Markt
  • Saturn

Australia

  • EB Games
  • Harvey Norman
  • JB Hi Fi

New Zealand

  • EB Games
  • JB Hi Fi
  • Mighty Ape

Brazil

  • Amazon

Benelux

  • BOL
  • Game Mania
  • MSH NL
  • Smortoys

Central and Eastern Europe

  • Alza
  • Euro
  • Game Studio
  • JRC        
  • Konzolvilag        
  • Mall Group
  • Media Markt
  • Mediaexpert
  • MSH NL
  • Neonet
  • Programing

China

  • Cool Game
  • Game Time
  • Mingren

Hong Kong

  • Brightex
  • Broadway
  • Fortress
  • Suning

Iberia

  • Amazon
  • CRF
  • ECI
  • Game
  • Media Markt
  • Worten
  • Xtralife

Mediterranean

  • Amazon
  • GameStop
  • Unieuro

Nordics

  • CDON
  • Media Markt
  • Webhallen

Russia

  • DNS
  • Eldorado
  • Mvideo
  • Vidioigr.net

Singapore

  • GameMartz
  • Qisahn

South Korea

  • 11st
  • Gmarket

Taiwan

  • Bahamut
  • Play-E
  • Wang-Chi

Missing Tech Test Code

Our team is working with the participating retailers above to ensure that codes are being sent out. If you have not received a Tech Test code, please reach out to the participating retailer that you pre-ordered from.