Re-up update: 24 hours on
Hello everyone,
Yesterday we released our re-up update across Gears 5. When we released the update, we split it into two parts:
- Part 1 was to update everyone’s accounts to the correct re-up and level, as well as introduce the new re-up xp requirements per level.
- Part 2 would then provide the retroactive awards for re-ups you’d gained previously.
As we started on part 2, we ran into a service issue which impacted the game and as a result we saw the following issues:
- Players who had yet to login had yet to be given the correct re-up and level. (Fixed)
- Players would be unable to use their skill cards across PvE content. (Fixed)
- Players would be unable to access their customization options at all. (Fixed)
- Players would encounter store purchasing issues.
However, we’d like to let you know that we’re still aware of the following issues in-game:
- Users who were re-up 24 and 25 prior to the update will run into the following issues. If you are seeing these issues please submit a ticket to http://support.gearsofwar.com/ :
- Their re-up will have been removed.
- Their cards and medal progress won’t work.
- Potential store issues with a purchase may still occur. If you feel like you’ve experienced any issues with your purchase, please submit a ticket to http://support.gearsofwar.com/.
When we published the re-up article last Thursday, we provided a re-up 1 – 50 table and the associated rewards, when the update went live yesterday some users correctly mentioned about some rewards they didn’t receive. This was due to a mix-up in the rewards and to help clear up the confusion here is the revised re-up table:
Re-up | Reward |
Re-up 1 | Desert camo Lancer, Gnasher and Snub & 1st Bloodspray |
Re-up 2 | Desert camo Hammerburst, Boltok and Claw |
Re-up 3 | Desert camo Overkill, Enforcer & EMBAR |
Re-up 4 | Desert camo Retro Lancer, Longshot and Markza |
Re-up 5 | Desert camo Torque Bow, Breaker Mace and Boomshot |
Re-up 6 | Desert camo Talon, Lancer GL and Dropshot |
Re-up 7 | GET SOME! Lancer, Gnasher and Snub |
Re-up 8 | GET SOME! Hammerburst, Boltok and Claw |
Re-up 9 | GET SOME! Overkill, Enforcer & EMBAR |
Re-up 10 | GET SOME! Retro Lancer, Longshot and Markza |
Re-up 11 | GET SOME! Torque Bow, Breaker Mace and Boomshot |
Re-up 12 | GET SOME! Talon, Lancer GL and Dropshot |
Re-up 13 | Team ICE Lancer |
Re-up 14 | Team ICE Breaker Mace |
Re-up 15 | Team ICE Markza |
Re-up 16 | Team ICE Hammerburst |
Re-up 17 | Team ICE Overkill |
Re-up 18 | Team ICE Boomshot |
Re-up 19 | Team ICE Torque Bow |
Re-up 20 | Team ICE EMBAR |
Re-up 21 | Heroic Marcus |
Re-up 22 | Team ICE Claw |
Re-up 23 | Team ICE Talon |
Re-up 24 | Team ICE Boltok |
Re-up 25 | Team ICE Longshot |
Re-up 26 | Team ICE Snub |
Re-up 27 | Team ICE Lancer GL |
Re-up 28 | Team ICE Retro Lancer |
Re-up 29 | Team ICE Dropshot |
Re-up 30 | Team ICE Enforcer |
Re-up 31 | Team ICE Gnasher |
Re-up 32 | Heroic Ascendant Lancer |
Re-up 33 | Heroic Ascendant Breaker Mace |
Re-up 34 | Heroic Ascendant Markza |
Re-up 35 | Heroic Ascendant Dropshot |
Re-up 36 | Heroic Ascendant Overkill |
Re-up 37 | Heroic Ascendant Boomshot |
Re-up 38 | Heroic Ascendant Claw |
Re-up 39 | Heroic Ascendant Talon |
Re-up 40 | Heroic Ascendant Boltok |
Re-up 41 | Heroic Ascendant Snub |
Re-up 42 | Heroic Ascendant Longshot |
Re-up 43 | Heroic Ascendant EMBAR |
Re-up 44 | Heroic Ascendant Lancer GL |
Re-up 45 | Heroic Ascendant Retro Lancer |
Re-up 46 | Heroic Ascendant Hammerburst |
Re-up 47 | Heroic Ascendant Scorcher |
Re-up 48 | Heroic Ascendant Torque Bow |
Re-up 49 | Heroic Ascendant Enforcer |
Re-up 50 | Heroic Kantus & Heroic Ascendant Gnasher |
We want you to have a little more visibility on what’s happened since the re-up update and thank you for your patience and reports during the outage. We’ll continue to monitor and if necessary, keep you all informed on any updates.
TC
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