Re-up update: 24 hours on

Hello everyone,

Yesterday we released our re-up update across Gears 5. When we released the update, we split it into two parts:

• Part 1 was to update everyone’s accounts to the correct re-up and level, as well as introduce the new re-up xp requirements per level.
• Part 2 would then provide the retroactive awards for re-ups you’d gained previously.

As we started on part 2, we ran into a service issue which impacted the game and as a result we saw the following issues:

• Players who had yet to login had yet to be given the correct re-up and level. (Fixed)
• Players would be unable to use their skill cards across PvE content. (Fixed)
• Players would be unable to access their customization options at all. (Fixed)
• Players would encounter store purchasing issues.

However, we’d like to let you know that we’re still aware of the following issues in-game:

• Users who were re-up 24 and 25 prior to the update will run into the following issues. If you are seeing these issues please submit a ticket to http://support.gearsofwar.com/ :
  • Their re-up will have been removed.
  • Their cards and medal progress won’t work.
• Potential store issues with a purchase may still occur. If you feel like you’ve experienced any issues with your purchase, please submit a ticket to http://support.gearsofwar.com/.

When we published the re-up article last Thursday, we provided a re-up 1 – 50 table and the associated rewards, when the update went live yesterday some users correctly mentioned about some rewards they didn’t receive. This was due to a mix-up in the rewards and to help clear up the confusion here is the revised re-up table:

Re-up	Reward
Re-up 1	Desert camo Lancer, Gnasher and Snub & 1st Bloodspray
Re-up 2	Desert camo Hammerburst, Boltok and Claw
Re-up 3	Desert camo Overkill, Enforcer & EMBAR
Re-up 4	Desert camo Retro Lancer, Longshot and Markza
Re-up 5	Desert camo Torque Bow, Breaker Mace and Boomshot
Re-up 6	Desert camo Talon, Lancer GL and Dropshot
Re-up 7	GET SOME! Lancer, Gnasher and Snub
Re-up 8	GET SOME! Hammerburst, Boltok and Claw
Re-up 9	GET SOME! Overkill, Enforcer & EMBAR
Re-up 10	GET SOME! Retro Lancer, Longshot and Markza
Re-up 11	GET SOME! Torque Bow, Breaker Mace and Boomshot
Re-up 12	GET SOME! Talon, Lancer GL and Dropshot
Re-up 13	Team ICE Lancer
Re-up 14	Team ICE Breaker Mace
Re-up 15	Team ICE Markza
Re-up 16	Team ICE Hammerburst
Re-up 17	Team ICE Overkill
Re-up 18	Team ICE Boomshot
Re-up 19	Team ICE Torque Bow
Re-up 20	Team ICE EMBAR
Re-up 21	Heroic Marcus
Re-up 22	Team ICE Claw
Re-up 23	Team ICE Talon
Re-up 24	Team ICE Boltok
Re-up 25	Team ICE Longshot
Re-up 26	Team ICE Snub
Re-up 27	Team ICE Lancer GL
Re-up 28	Team ICE Retro Lancer
Re-up 29	Team ICE Dropshot
Re-up 30	Team ICE Enforcer
Re-up 31	Team ICE Gnasher
Re-up 32	Heroic Ascendant Lancer
Re-up 33	Heroic Ascendant Breaker Mace
Re-up 34	Heroic Ascendant Markza
Re-up 35	Heroic Ascendant Dropshot
Re-up 36	Heroic Ascendant Overkill
Re-up 37	Heroic Ascendant Boomshot
Re-up 38	Heroic Ascendant Claw
Re-up 39	Heroic Ascendant Talon
Re-up 40	Heroic Ascendant Boltok
Re-up 41	Heroic Ascendant Snub
Re-up 42	Heroic Ascendant Longshot
Re-up 43	Heroic Ascendant EMBAR
Re-up 44	Heroic Ascendant Lancer GL
Re-up 45	Heroic Ascendant Retro Lancer
Re-up 46	Heroic Ascendant Hammerburst
Re-up 47	Heroic Ascendant Scorcher
Re-up 48	Heroic Ascendant Torque Bow
Re-up 49	Heroic Ascendant Enforcer
Re-up 50	Heroic Kantus & Heroic Ascendant Gnasher

We want you to have a little more visibility on what’s happened since the re-up update and thank you for your patience and reports during the outage. We’ll continue to monitor and if necessary, keep you all informed on any updates.

TC